About A-Star Restoration
Helping Texas homeowners recover from property damage emergencies — fast.
24/7 Emergency Restoration Network — Water Damage · Fire Damage · Mold · Sewage · Storm Damage · Emergency Plumbing
Our Mission
A-Star Restoration was created to help homeowners quickly connect with qualified restoration professionals when unexpected property damage strikes. Water, fire, mold, sewage and storm emergencies don't wait — and the difference between a $4,000 cleanup and a $20,000 reconstruction usually comes down to how fast the right contractor walks through the door.
Our mission is simple: simplify the restoration process, shorten response times and help Texas homeowners navigate insurance claims and recovery with confidence. We do that by maintaining a vetted, dispatch-ready network of IICRC-certified, licensed and insured local contractors — and by giving homeowners a single trusted point of contact when the worst happens.
A-Star Restoration operates as a contractor referral and matching platform. We do not perform on-site restoration work ourselves — that's done by independent professionals in the network who bring the certifications, equipment, crew and local relationships needed to actually fix the damage. Our role is to make sure the right team gets to the right home, fast.
Why Homeowners Trust A-Star Restoration
A restoration emergency is one of the most stressful moments in homeownership. These are the things Texas families consistently tell us mattered most.
24/7 Emergency Response
Dispatch hotline staffed every hour of every day, including holidays and storm-event nights when other lines are overwhelmed.
Texas-Wide Coverage
Active contractors across Dallas, Houston, Austin, San Antonio and Fort Worth metros — with continuing statewide expansion.
Insurance Claim Support
Loss documentation built for Texas adjusters — moisture logs, photo logs, scope notes that match carrier expectations.
Licensed & Insured Contractors
Every partner is IICRC-certified, fully licensed in Texas and carries current general liability + workers compensation coverage.
Fast Local Dispatch
Average on-site response under 60 minutes across the major Texas metros. Same-day extraction and same-day drying setup standard.
Restoration Industry Expertise
Network contractors carry IICRC S500 (water), S520 (mold) and S700 (fire) credentials — the recognized industry standards.
Services We Help Coordinate
Six core emergency response categories — each handled by specialized, certified contractors in the local network.
Water Damage Restoration
Emergency water damage restoration for homeowners — flood cleanup, burst pipe response, structural drying and full prope…
Learn More →Storm Damage Restoration
Storm damage restoration for homeowners — hurricane, wind, hail and tornado damage response with emergency tarping and f…
Learn More →Fire Damage Restoration
Fire damage restoration — smoke and soot cleanup, structural repair, board-up services and full property recovery after …
Learn More →Mold Remediation
Certified mold remediation — inspection, containment, removal and post-remediation testing for residential properties.…
Learn More →Sewage Cleanup
Emergency sewage cleanup and sewer line response — black water removal, decontamination and biohazard cleanup.…
Learn More →Emergency Plumbing
24/7 emergency plumbing dispatch — burst pipe repair, water heater failures, slab leaks, toilet overflows and supply-lin…
Learn More →Texas Service Areas
A dedicated dispatch network across the largest Texas metros — plus continuing expansion to additional markets statewide.
Dallas
Restoration contractor network active across the Dallas metro and surrounding Texas suburbs.
View Local Services →Houston
Restoration contractor network active across the Houston metro and surrounding Texas suburbs.
View Local Services →Austin
Restoration contractor network active across the Austin metro and surrounding Texas suburbs.
View Local Services →San Antonio
Restoration contractor network active across the San Antonio metro and surrounding Texas suburbs.
View Local Services →Fort Worth
Restoration contractor network active across the Fort Worth metro and surrounding Texas suburbs.
View Local Services →How A-Star Restoration Works
From the moment you spot damage to the moment a restoration crew is on-site — four simple steps.
Contact Us
Call the 24/7 dispatch hotline or submit the online form. Both reach a live dispatcher around the clock.
Describe The Damage
Type of damage, city, whether the source is active, sewage involvement, insurance carrier. A 90-second qualification.
We Match You
Within minutes you're connected with a vetted, IICRC-certified local contractor equipped for your specific damage type.
Restoration Begins
On-site response, water extraction, drying setup, demolition where needed — plus full claim documentation from minute one.
Insurance Claim Assistance
Most Texas restoration projects involve a homeowners insurance claim. Sudden water damage from a burst pipe, smoke and fire damage, lightning-strike events, sewage backup endorsements and most storm-related losses are typically covered under standard Texas homeowners policies.
The contractors in the A-Star Restoration network document every loss the way Texas adjusters expect: moisture meter readings logged daily, before/during/after photos, a written scope of work mapped to Xactimate line items where appropriate, equipment logs (air movers and dehumidifiers tracked by serial and runtime), and antimicrobial application records when Category 2 or 3 water is involved. This kind of documentation typically supports faster carrier approvals and reduces back-and-forth with the adjuster.
We work alongside the major national carriers — State Farm, Allstate, USAA, Farmers, Liberty Mutual — and the regional Texas carriers including Texas Farm Bureau and the surplus-line markets that serve coastal Texas. A-Star Restoration does not handle, negotiate or settle insurance claims on your behalf, but our documentation gives you a stronger position when the claim is reviewed.
Industry Standards
A-Star Restoration contractor partners are held to the recognized IICRC and industry standards for emergency restoration work.
IICRC Certified
The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the global certification body for the restoration industry. Partner contractors hold the relevant active credentials.
IICRC S500 — Water Damage
The recognized standard for water damage restoration: categorization (Cat 1/2/3), structural drying, monitoring with moisture meters and psychrometric documentation.
IICRC S520 — Mold Remediation
The recognized standard for mold remediation: containment, source removal, negative-air control, post-remediation verification and clearance criteria.
IICRC S700 — Fire & Smoke
The recognized standard for fire and smoke damage restoration: soot characterization, source removal, deodorization and content restoration.
Insurance Documentation
Carrier-grade scope of work, daily moisture logs, equipment logs and photo documentation — designed to support a clean insurance claim.
Licensed in Texas
Each contractor partner holds an active Texas business license, current general liability insurance and workers compensation coverage.
Built For Texas Property Owners
Texas homes face a specific set of restoration emergencies — and A-Star Restoration was built around them.
Flooding and storm damage are the single largest restoration category in the state. From Houston's hurricane bands to the flash-flood corridors west of San Antonio and the spring squall lines that hammer the I-35 corridor through Dallas and Austin, water intrusion from severe weather is a recurring fact of Texas homeownership.
Freeze events have become a major driver of restoration calls. The February 2021 winter storm produced burst-pipe damage at a scale the Texas restoration industry had never seen — and the 2022, 2023 and 2024 freezes confirmed that statewide pipe-burst preparedness is now a permanent part of property ownership in Texas.
Hail damage from spring storms across the DFW metroplex and the Hill Country routinely drives roof, gutter and exterior restoration work — frequently triggering follow-on water intrusion when shingles, flashing or skylights are compromised.
Slab leaks and aging plumbing are a Texas-specific category. Most Texas homes sit on post-tension or conventional concrete slabs with under-slab supply lines that can fail silently for weeks — combining a plumbing emergency with structural drying and demolition needs in a single job.
The A-Star Restoration contractor network is built around these realities: equipment, response protocols and insurance documentation tuned for Texas water events, Texas freezes, Texas storms and Texas carriers.
Frequently Asked Questions
- What is A-Star Restoration?
- A-Star Restoration is a 24/7 emergency restoration contractor referral and matching network serving Texas homeowners. The platform connects property owners with vetted, IICRC-certified, licensed and insured local contractors after water damage, fire damage, mold, sewage, storm damage or emergency plumbing failures.
- Do you perform restoration work directly?
- No. A-Star Restoration is a referral and matching platform — not a restoration contractor. All on-site restoration, drying, demolition, plumbing and reconstruction work is performed by independent, IICRC-certified, licensed and insured contractor partners operating in each Texas service area.
- How quickly can help be dispatched?
- Contractors in the A-Star Restoration Texas network target on-site response under 60 minutes for emergency calls, 24 hours a day across Dallas, Houston, Austin, San Antonio and Fort Worth. Same-day water extraction and same-day setup of drying equipment is the standard for water-damage emergencies.
- What Texas areas do you serve?
- The network actively operates across Dallas-Fort Worth, Houston, Austin and San Antonio metros, with continuing expansion to additional Texas markets. Coverage includes surrounding suburbs and unincorporated areas — call the master dispatch line for current availability in your ZIP code.
- Can you help with insurance claims?
- Yes. Contractors in the network document every loss with moisture readings, photos, scope notes and equipment logs the way Texas adjusters expect — supporting claims with State Farm, Allstate, USAA, Farmers, Liberty Mutual and the regional Texas carriers. A-Star Restoration does not negotiate or settle claims on your behalf, but proper documentation typically supports faster carrier approvals.
- What certifications do your contractors hold?
- All restoration contractors in the network operate to IICRC standards — including the S500 standard for water damage restoration, the S520 standard for mold remediation and the S700 standard for fire and smoke damage. Each contractor is independently licensed in Texas and carries current general liability and workers compensation coverage.