Privacy Policy
Effective Date: 2026-01-01
1. Introduction
A-Star Restoration ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect information you provide when you visit astarrestoration.com or submit a restoration inquiry through our website. By using our website, you agree to the practices described in this policy.
2. Information We Collect
When you submit a restoration request, request a quote or contact us, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Property address or city in Texas
- Type of damage and description of the incident (water, fire, mold, sewage, storm)
- Insurance carrier information (if voluntarily provided)
- Photos, documents or notes you choose to upload
We also automatically collect non-personal information such as browser type, device type, IP address, pages visited, time spent on pages, referring URL and approximate location, via standard analytics cookies.
3. How We Use Your Information
We use the information you provide to:
- Dispatch an independent, IICRC-certified, licensed and insured restoration contractor in your Texas service area
- Communicate with you about your emergency restoration request (by phone, SMS or email)
- Provide insurance documentation assistance
- Improve our website, services and customer support
- Comply with legal obligations
4. Sharing with Restoration Contractors
A-Star Restoration operates as a contractor referral and matching platform. When you submit a restoration request, we share your contact information and damage details with one or more independent restoration contractors in our network in your service area so they can contact you and provide on-site emergency response. These contractors are independent businesses and use your information solely to deliver the requested restoration services.
5. Third-Party Service Providers
We may share limited information with trusted third-party service providers who help us operate the website, including:
- Email delivery providers (transactional notifications)
- Analytics platforms (anonymized usage data)
- Hosting and infrastructure providers
These providers are bound by confidentiality obligations and may only use your information to provide their service to us.
6. Cookies & Tracking
astarrestoration.com uses cookies and similar tracking technologies to remember preferences, measure site performance and analyze traffic. You can control cookies through your browser settings. Disabling cookies may impact some functionality of the site.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Lead inquiry data is typically retained for up to 5 years.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
- Request that we stop sharing your information with restoration contractors
To exercise any of these rights, contact us at hello@astarrestoration.com.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
10. Security
We implement reasonable physical, electronic and administrative safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page.
12. Contact
For any privacy-related questions, contact us at hello@astarrestoration.com.